Amy Shults RDN, CDN, CDE
Registered Dietitian Nutritionist & Certified Diabetes Educator
Due to the COVID-19 pandemic , virtual and phone appointments are being offered in addition to in-office appointments. Several safety guidelines have been implemented for in-office appointments which the provider as well as all patients must comply with.
All patients are encouraged to have their appointments via telehealth to limit the risk of exposure to the COVID-19 virus. This is a video appointment which can be done in the comfort of your own home using a secure, HIPAA compliant platform. The web address for all virtual appointments is: doxy.me/AMSnutrition
Phone appointments are not ideal for nutrition counseling as they do not offer the ability to share information such as educational handouts. However, this can be an option if desired. Some insurance plans are covering phone appointments while others are not.
All patients have the right to an in-office appointment if desired. Several changes to the office have been made to limit the risk of virus transmission. The office furniture has been rearranged so the provider is 6 feet away from patients and changes to cleaning and disinfecting procedures have been made.
Wearing a mask is required for the entire duration of the appointment. Masks must be worn properly covering both the nose and mouth. You are strongly encouraged to wash your hands in the restroom and/or use hand sanitizer before and after the appointment. Hand sanitizer will be provided.
In the 14 days proceeding the appointment, if any of the following apply, the appointment will need to be rescheduled or changed to a virtual or phone appointment:
You have had any COVID-19 symptoms such as a fever, cough or shortness of breath
You have tested positive for COVID-19
You have had close contact with someone with a confirmed or suspected case of COVID-19
There will be no charge for cancelling or rescheduling an appointment, but contact the office as soon as possible as a courtesy.
Patients are allowed to bring a support person to appointments but this individual will be required to follow the same rules as the patient.
64 Davison Court
Lockport, NY 14094
Tel: (716) 266-6056
Fax: (716) 332-6412